Delivery and Return
Orders are usually shipped within 5-10 business days of when they are placed. We ship from Zip code 10105. You can estimate the transit time for UPS Ground shipments using this UPS Ground map. We do not ship on Saturdays or Sundays. We will use the contact information you provide with your order to follow up with you if we foresee any delays with your shipment.
Our standard shipping option is UPS Ground. We ship only to street addresses in the United States. We currently cannot ship to addresses outside the United States, to P.O. Boxes or to APO/IPO addresses.
Changes + Cancellations
Changes or cancellations to orders must be communicated to us within 24 hours of the original order submission.
UPS requires a signature for all deliveries and will not leave a package without one. If you would like UPS to leave the package without a signature, please be sure to include instructions in the "Special Delivery Instructions" box when entering the Shipping Info.
You must supply a daytime phone number to ensure that UPS can make the delivery.
Due to shipping limitations, we are unable to ship packages for delivery on the following holidays or the day thereafter: New Year's Day, President's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas.
Shipping rates are calculated based on weight of package, shipping address and the shipping method. You can find cost of shipping using the shipping cost calculator during the checkout process.
We offer free shipping on orders over $100.
Our policy lasts 2 days. If 2 days have gone by since your purchase. Unfortunately, we can’t offer you a refund or exchange. However, no refunds will be issued, store credit only.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition is damaged or missing parts for reasons not due to our error
To return your product, you should mail your product to: LIT Coffee, 1345 6th Ave, 33FL, New York NY 10105, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.